All skincare product sales are final. For safety and hygiene reasons, we do not accept returns or exchanges on opened or used items. Once your order ships, you will receive a tracking number via email. Dezthetics Skincare Studio is not responsible for lost or stolen packages once they have been dropped off with the shipping carrier (USPS). If your package is missing, please contact the carrier directly to file a claim. If an item arrives damaged or incorrect, please email deztheticsco@gmail.com within 3 days of delivery with your order details and photos so we can assist you.

All treatments and services are non-refundable. This includes in-studio and virtual services, prepaid packages, promotional bookings, and booking retainers or deposits. Once a service is rendered or payment is processed, refunds will not be issued.